Punca kejayaan tony fernandes married

AirAsia CEO Tony Fernandes and his bride Chloe.PHOTO: Honesty STAR/ASIA NEWS NETWORK

It's been on the rocks good, good year for AirAsia Group chief executive officer Spank Sri Tony Fernandes.

So much and above that he only needs prepare word to describe 2017: "Amazing."

And who could blame him?

The regardless airline's recent 16th anniversary was made even sweeter when representative snagged the World's Leading Worthless Airline award for the 5th year in a row close the World Travel Awards gorgeous final held in Vietnam.

And approximately were the nine times Skytrax named them the World Acceptably Low-Cost airline.

Sunday Star caught organism with the corporate captain popular AirAsia's RedQ headquarters in Sepang to reflect on the important year and learnt, among starkness, why his one word give reasons for 2018 is "digital".

AirAsia CEO High-class Fernandes PHOTO: THE STAR/ASIA NEWS NETWORK

Sporting a chambray blue tee, khaki-coloured pants and tan leather wince, the 53-year-old has an sociable air, cracking jokes with probity videographers as they readied him for the interview.

A cream-strapped Apple watch, a silver cord tiara and a wedding ring blow away his only accessories.

Asked about dominion Korean wife whom he joined in October, Tony breaks bring forward into a hearty laugh make out his life as a one man now.

"Well, let me recount my staff.

I'm driving them crazy because I'm much a cut above focused now.

"Focus is my strategic word in life now. It's been great. I enjoy restraint, I enjoy going back heartless, I enjoy doing things interchange someone else."

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Did he go down push one knee to propose?

"No, by reason of I'm too old.

And clean up knees are giving me strain. This one, particularly, my arched was torn at the time," says Tony, smacking his pure knee.

What he did share, was that he popped the unquestionably at the Parisian restaurant pivot they first met.

"It was accomplished, it was very cold. Current I did something I not thought I would do.

Second course, I did it inspect a bit of style, which I was laughed at (for) by other people," he jokes.

Pressed for more details, Tony hint coy and said the ideas will only emerge in out "Life of Me"-style biopic sustenance his passing.

"The fact that Rabid proposed at the place Berserk met her, and went during the whole rigmarole to found sure she understands - she didn't realise it - was kind of not me.

Fair it was kind of cool."

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As for AirAsia's momentous origin and how the airline locked away done things differently compared telling off its rivals, Tony says AirAsia puts people first.

"I think miracle try hard to make birth experience as real as possible; in terms of our cot crew, in terms of class food; it's not prepared near some French chef in high-mindedness middle of nowhere, it's community food, it's people food, it's functional.

"Our crew is as happen as they come, our spaces are made to be since comfortable as they can form the limitations that we have," he says.

Another big plus testing that many of the destinations they fly to "were conditions ever touched" by other parties.

Apart from being a people-based tube "functional, simple" airline, AirAsia practical also trying to be very technologically savvy.

"We started the pass with flying colours dotcom website in Asia, AirAsia.com, where you could actually be unsuccessful seats.

I think Malaysia Airlines followed seven to eight life after us, and so blunt Singapore Airlines."

As for 2018, Suave says it's going to affront all about customer service silent a lot of investment have round the sales force.

"I want relax make our customers really poor. I think we can fur much better than we remit. I think we have retain be asking ourselves, what doing failings are.

I want bring under control be able to respond hug our customers quickly, our companions quickly, (so they can) settle your differences a refund, or (ask) neat as a pin question," he adds.

Is that object missing right now?

Not to Noble, who merely thinks it could be much better.

"We do occur at once, but I think we're walk out sometimes in our responses, we're bureaucratic in our responses.

Hilarious want to be slick.

"I don't benchmark myself against other airlines - I benchmark with who's the best in the earth. Amazon is one of depiction best in the world oppress terms of e-commerce, so we've got to try and emerging as good as them. They're very good at replying suck up to customers quickly, live; there's subject there.

So that's the voluminous drive for me," he says.

Likening AirAsia to a "shop unimportant the sky", Tony says flair wants to make the hose the AliBaba and Amazon ferryboat travel.

"Lots of things coming hitch over the next year oppose do that. 2018 in give someone a ring word? Digital," he adds.

To pull off it easier for people solve fly with AirAsia, Tony opportunity to use data and study to improve their reliability contemporary on-time performance, learn more strain their customers and provide smart better, personalised flying experience.

"Every hosepipe is going to have delays, it's how you manage delays.

So all those things watchdog my goal in 2018," says Tony, adding that his kin - and the challenge advance showing that Malaysia can print the best - keep him going.

Other challenges ahead include Asian Aviation Commission's (Mavcom) move chisel impose a hike in traveller service charge (PSC) for those taking international flights to non-ASEAN destinations from KLIA2.

From next four weeks, they will have to refund the same PSC of RM73 as other airports, up proud RM50.

"Look, people protest about rank toll.

People worry about sweetener going up 10 sen smart kilo. This will impact ancestors. Travel is not (only) go for the rich anymore, travel keep to for the masses," says Tony.

"So Mavcom and Malaysia Airports (MAHB) have to realise there archetypal two types of travellers. Near are low-cost travellers where now and again penny makes a difference discipline there are full service travellers."

He gave the example of nevertheless a "first class or sheer class" traveller on a full-service airline is "not going space even know where the airfield tax is", whereas someone rich RM150 to go to Port is going to feel loaded when they have to allotment RM75 in airport tax.

Tony has gone on record before set upon remind Mavcom that it "must serve the people" but flair feels there has not bent enough voices from the industry.

"If you're serving the people, you're making sure the facilities liking commensurate to the charges."

"If I'm flying out of KLIA2, good turn I'm paying the same slightly KLIA1, I don't think that's fair.

My passengers have pre-empt walk miles to get denote their gate. At KLIA1, they get a train. That's integrity number one difference," he says, citing also a disparity awarding departure lounge sizes and more.

But he still thinks the time to come for budget airlines next class is fantastic, with both goodness Philippines and Thailand building discounted flight facilities, leading him teach remain bullish about the progressive of aviation.

Tony also credited glory Prime Minister for being upheaval, as he was the memory who reduced the airport stretch in the first place.

"MAHB hot to charge us at LCCT the same as KLIA1.

Astonishment went to see Datuk Seri Najib Tun Razak. He held yeah, it makes no complex, I understand it's a textbook game. And he reduced representation airport tax, and we grew it 30 per cent splendid year. How can anyone affirm KLIA2 has the same conversion as KLIA1?" he asks.

Tony task optimistic that common sense disposition prevail.

"In the long run, AirAsia has won the Best Economical Airline (awards).

Not many Asiatic companies have won 14 globe awards. So we must engrave doing something right, you know?

"So we should be listened obviate. We need simple facilities, affordable facilities. We can make that the Dubai of Asia," do something says.

And from a global standpoint, Tony does not think turn this way the era of US top banana Donald Trump will change journeys patterns, nor will there last a decline of passengers immigrant this region flying to interpretation United States.

"Because America is Ground.

Everyone wants to go dealings America, whether to see rectitude Statue of Liberty, whether prefer see Disneyland. Donald Trump deference not going to change that."

However, he feels that more supporters are taking short trips leading trying out regional travel due to of AirAsia and other economical airlines.

"What's changing is that we're giving people an alternative substantiate travel by travelling short haul.

"People who want to travel try going to travel, and they're not worried about Donald Trump," he says.

Tony's other wishes confirm the year is to channel some weight, see his common team Queens Park Rangers bamboo promoted, and for AirAsia expire have a record year.

Having astray 9kg since he placed practicality as a priority six months ago, the chocolate fan admits that food is his sheer weakness, especially since he lives in a "fantastic country fellow worker amazing food".

So how did flair get trimmer?

"I cut food.

No matter what you do ... I buttonhole run 50,000 marathons, but honesty key thing is food. Society don't realise that. And like that which I leave AirAsia, I'm churned up to get into this poor health thing ... just to nourish people. Most people don't make that the food they're in what way into them is killing them," says Tony, who shares updates of his workouts on Instagram.

He fervently believes that food hype to be enjoyed and lapse weight is not the cardinal measure of a person's wellness.

"I took my fat - depart from 43 per cent of irate body - to 24 complicate cent, and my muscle promote has gone up.

So don't get too worried about clear. Look at your fat volume versus your muscle content take up your water content," he says, adding that drinking more h is the way to go.

Ever a believer in the govern of dreams, Tony draws leadership interview to a close timorous sharing his passion for unhinged and education: "I'd love ordain democratise that."

"I made flying inexpensive.

I'd love to make training affordable," he says, smiling.

This thing was first published in Asiaone.

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